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Known Issues for Game Launches (March 2022)

Equally ever, we're continuing to set up for the build-upward of games launching over the next few months. We understand that, at times, things can go wrong, and nosotros want you to know that nosotros're working to resolve troubling experiences reported to us by our customers inside the Xbox customs. Keep an eye on this list for updates to existing bug along with any new issues that may come up as new games launch.

All Games

• Players are seeing error 0x8b05003 while trying to play or install games from disc on Xbox Series X consoles.

  • This is existence investigated by our engineering teams and a fix is on the way, but our support teams have found a workaround:

    • Open the Xbox app on phone or PC and sign in

    • Search for the game that cannot be installed

    • Printing Download to console and select the destination console

    • Once the game has installed on that console, the disc can exist inserted to play
      

• Players are seeing their pre-orders canceled for games if they did not have a valid payment option on their account at the time of the charge.

  • All pre-orders typically charge customers 10 days earlier the game release engagement. This means that you'll need to accept a valid payment option on your account at least 10 days earlier a game release to avert any billing issues. Later a charge on your account has failed for a pre-order, there will be another endeavour at a charge a few days later. If that second endeavor fails to successfully charge, your pre-club will be canceled, and you'll demand to repurchase the desired game over again after you accept added a valid payment option to your account. To verify that your pre-order was successfully charged, and the game was added to your game library, sign in here and look for the successful proof of purchase.
    

• Players are seeing "Do you lot own this game or app?" when launching a recently purchased game.

  • To make sure you lot own the game and didn't run into any issues with your payment selection at the fourth dimension the accuse was attempted, head over to business relationship.microsoft.com to ensure the game is marked equally Completed in your order history. If not, you'll need to purchase the game again considering the initial purchase did not get through.
    

• Problems when purchasing a 5x5 lawmaking for a game or game add-on at a retailer, and the code redeems CSV to the Microsoft business relationship instead of granting access to the game or game addition.

  • When you purchase a digital code for a game or game add-on at a retailer, that code is meant to give pre-paid coin (CSV) to the business relationship of the user who redeems it. The user then needs to utilise that prepaid balance to purchase the content from the Microsoft Store digitally. The issue most users meet is that the code does not cover local sales tax. Be sure to pick up an additional prepaid Xbox gift carte du jour to cover the tax of the purchase or brand sure you have a valid payment option on the account so that you can complete your desired buy.

• Players are seeing "We are unable to sync your data with the cloud at the moment." error on Windows 10.

  • This may happen if y'all recently changed your Xbox Live account profile or permissions. It may also happen if you lot're having net connectivity issues, or there's an Xbox service outage.

  • Check to brand sure your net connection is working by following this troubleshooting guide. This volition as well check to make sure there isn't an Xbox service outage.

  • Sign out and back into the Xbox app on your Windows 10 device to refresh your account credentials. You won't need to sign out or restart your device.

Result with touch controls in the Xbox app for PC

• Touch-enabled games not working correctly in the Xbox app for PC

  • We're currently seeing issues with touch controls not displaying correctly for games that support this feature in the Xbox app for PC. Our engineering teams are investigating the problem, and a fix is on the way.

WWE 2K22 (Console)

• Players who purchased Virtual Currency on one platform are not seeing it on some other

  • Purchasing VC on one platform does non automatically appear on the other until it has been activated on that same platform. For example, if yous purchase VC for Xbox One and endeavour to employ information technology on Series X|S, it won't appear until you load the Xbox One version of the game. This then adds information technology to the shared wallet available across platforms. The same applies when purchasing VC for Xbox Series X|S.

• Some players may not run into their DLC content

  • To use DLC for both versions of the game, all DLC must exist installed. For case, if y'all purchased the "nWo 4-Life" Edition, yous'll effectively ain 12 entitlements – half dozen for Xbox Ane and half-dozen for Xbox Series X|Southward (1 base game + 5 DLC).

  WWE 2K22 is currently experiencing issues with servers due to the big volume of concurrent players. The developers are working to quickly address the situation. During this time, access to online game features and modes may exist inconsistent. More updates coming equally they are bachelor.

  For any other problems relating to WWE 2K22, please bank check 2k's back up site Here.
  

CrossfireX (Panel)

• Players who purchased the Operational Catalyst Add-on betwixt Feb 10 – 15th.

  • You tin request a refund if you were an active Xbox Game Pass member as this add-on was intended to be included as part of your membership at launch. To do this, sign in athttps://business relationship.microsoft.com/billing/orders , select your purchase of CrossfireX: Operational Catalyst and follow the steps to request a refund. Refunds must exist requested earlier March 10th.

Minecraft (PC)

• Are you experiencing problems with the launcher on PC?

  • Nosotros empathize that some Game Pass members may be experiencing issues accessing the full version of Minecraft Java edition from the New Minecraft Launcher on PC. The Mojang squad is working difficult to address these bugs to become yous back to playing. Here are some of the reasons why y'all may be having an issue:

  • If you are aPCGamePassorUltimateowner, there was a bug preventing you from accessing Minecraft Java edition

  • Brand sure to install the Minecraft launcher on your primary difficult bulldoze and non on any secondary or external hard drives.

  We know that you may take questions about this new launcher. Mojang has prepared some answers for you here: Minecraft Launcher for Windows – Dwelling

• Are you receiving a Demo Version of the game when you ain the total version?

  • Mojang has published a help commodity here to help reply your questions and get y'all to a solution

  • If you lot crave further assistance, yous tin open up a ticket with Mojang here under "Report a Concern"

  At Minecraft | Xbox Support you'll find troubleshooting tips and links to help pages for the game, info nearly playing with Xbox Game Pass, and info about playing Minecraft on different platforms.

Total State of war: Warhammer three (PC)

• The game may crash to desktop when attempting to access "Ranked Matchmaking" while the "Y'all can join cross-network play" privilege is set to "Block"

  • Fix the "You tin can join cantankerous-network play" privilege to "Permit" (this will be fixed in a future championship update)

• The game may become unresponsive when toggling between agile windows after the resolution has been inverse , and the "Run in window" option is disabled

  • Restart the game and go along the resolution settings the same while playing, or select the "Run in window" selection (this will be fixed in a future title update)

• During boxing, flying monsters ordered to assail monstrous ground entities may struggle to land and effectively appoint their target

  • Use the new "Land" push button to country the flying monster near its intended target and outcome an attack order from there

• Some PCs running Windows x with Intel 12th generation CPUs (Alder Lake) may run across inconsistent frame rates and/or stuttering

  • Upgrade from Windows ten to Windows 11

• Running the game for the first time in offline mode prevents access to the Ogre Kingdoms Race pack content

  • Ensure that you're online the first time you run the game

Dying Lite 2 (Console + PC)

• Customers are unable to play game and getting asunder.

  • The developer is working on this issue.

• Customers are having trouble redeeming awards, codes, and other in-game content.

  • The developer is working on this issue.

For a full list of release notes being tracked by TechlandGG, please visit Dying Light 2 Support Solutions

Elderberry Scrolls Online (Cloud)

• Players may feel frequent disconnects while playing The Elder Scrolls Online with Xbox Cloud Gaming

  • We're aware of frequent thespian disconnects leading to a suboptimal experience while playing The Elder Scrolls Online with Xbox Deject Gaming. Nosotros take identified a prepare that we expect to take a few months to implement.

  • While this work is in progress, The Elder Scrolls Online will be temporarily unavailable on Xbox Deject Gaming. This change goes into effect starting on Friday, February 11, 2022. You may still savour The Elder Scrolls Online and access your existing Xbox ESO account by installing the game to an Xbox panel.

Rumbleverse (Console)

Iron Galaxy recently appear that the launch of this title has been moved out to a future date. If you've already pre-ordered it digitally from the Microsoft Store and so your society will be automatically cancelled, and y'all'll demand to re-guild it once it's available over again. If yous used Microsoft account credit to pay for all or part of your order, then this will be refunded back into your account.

Halo Infinite (Cloud + Console + PC)

• Customers are unable to download or install Halo Space Campaign on PC devices.

  • Customers should uninstall and then reinstall the Hd texture pack. Subsequently, try launching the game.

  • If the outcome even so persists, un-install and re-install the full game.

• Purchasing Halo Credits outside of the game will non show value in-game

  • If yous leave the in-game shop to buy Halo Credits so you volition need to restart the game to meet your balance

• Pre-ordering Halo Space in-game doesn't reflect in the user interface

  • Restarting the game volition resolved this

• Players are unable to redeem a promotional code

  • The website to redeem this is https://HaloWaypoint.com/redeem, and you'll need to make sure that codes are entered in ALL CAPS, and include the hyphens (e.thousand., XXXXX-XXXXX-XXXXX-XXXXX-XXXXX)

For a full list of release notes existence tracked by 343 Industries, delight visit the Halo Infinite Multiplayer Beta Release Notes page.

Call of Duty: Warzone (Console)

We're aware of an issue with Telephone call of Duty: Warzone which requires players to accept an Xbox Live Gold membership in social club to play. We are working with our partners at Activision to resolve the effect equally this requirement is not necessary for free-to-play titles like Phone call of Duty: Warzone.

Phone call of Duty: Vanguard (Panel)

• The game shows there's a problem connecting to the Xbox network

  • This may happen even though the Xbox network is available, however another partner service has become unavailable.

  • The error message is: Connectedness failed: Unable to access network services. [Reason: DUHOK – GUERNSEY].

    • Please cheque the Xbox status page, which volition show if the Xbox network is available or not, as well as any partner services nosotros know are down.

    • If the Xbox network is down and so monitor this folio until it'southward available, then restart the game to go along playing online.

• The game becomes unresponsive after reconnecting to the Xbox network services during agile gameplay

  • If you start a campaign and aren't already connected to the Xbox network, reconnecting while playing may result in the game becoming unresponsive.

    • Restarting the game will resolve this issue.

• The game becomes unresponsive afterward accepting a game invitation to a Zombies game session

  • If you're in a campaign and the game suspends due to no activeness or another game/app being launched, then receiving and accepting an invite to play Zombies may event in the game becoming unresponsive.

    • Restarting the game will resolve this consequence.

• The game doesn't connect to a political party while playing in campaign mode

  • If you're in a campaign and the game suspends due to no activity or another game/app existence launched, so receiving and accepting an invite to join a party may non connect with the post-obit errors: Communication with the Xbox Live servers has been interrupted and Political party Non Joined – The request did not succeed

    • Restarting the game volition resolve this effect.

For whatever other issues relating to Call of Duty: Vanguard, delight visit the Activision Support site.

Mortal Kombat 11 (Console + PC)

Mortal Kombat 11 is now bachelor on PC. Whatever players who have an active PC Game Pass or Xbox Game Pass Ultimate subscription tin download and play with no additional toll. Additionally, this is now an Xbox Play Anywhere title, so players who already own Mortal Kombat 11 on Xbox tin can download and play on PC with no additional cost. This also means that purchasing the game will grant ownership on Xbox and PC platforms.

In that location are a few issues that we're tracking with the launch:

• Cross-Play between Xbox and PC is non currently available

  • Console players volition be able to play confronting other console players (Xbox and PlayStation), still not confronting PC players, and vice-versa. Sending an invite between console and PC will not be received.

  • The team are looking at adding Cross-Play and Leaderboards at a futurity date.

• Some parts of the game may not be downloaded automatically

  • If y'all're trying to access Story content in-game on PC and information technology's missing, launch the Xbox app, right-click Mortal Kombat 11 from your list of installed games and select Manage. Select the box for Story content (Standard or 4K), then select Utilise changes.

For any other problems relating to Mortal Kombat xi, please visit the Warner Bros. Games Support site.

Saints Row (Console)

Volition recently appear that the launch of this championship on Xbox has been moved out to August 23rd, 2022. If y'all've already pre-ordered it digitally from the Microsoft Store so your order will exist automatically cancelled, and you'll need to re-society from the shop here:

• Standard Edition

• Gilt Edition

• Platinum Edition

If you used Microsoft account credit to pay for all or part of your order and so this will automatically be refunded back into your account. Additionally, if you pre-ordered the Platinum Edition then your access to Saints Row: The Tertiary Remastered volition be revoked until y'all re-order the Platinum Edition.

Resident Evil Hamlet (Console)

• Re:Poesy is not available at launch.

  • Although the multiplayer game, Re:Verse, is included in your digital purchase of Resident Evil Hamlet, information technology's not however available. Please bank check the official Resident Evil website for updates on when this will exist available.

  • If yous effort to launch Re:Verse before the launch engagement, you'll run into a "Please check back later." Message until it's available.

  • Visit the Capcom Support page if y'all withal need help.

• Re:Poesy doesn't take an Xbox Serial X|S version.

  • If you own an Xbox Series 10|Southward console, y'all'll find that Re:Poesy doesn't appear if yous filter on games optimized for Xbox Series 10|Southward. To find Re:Poesy on your console, you'll need to look nether Xbox One games. Resident Evil Hamlet will exist listed as Optimized for Xbox Serial Ten|South in your game library.

NBA 2K22 (Console)

• Guidance for redeeming codes after purchasing the 75th Anniversary Edition on disc

  • Every bit well as digital versions of the game, NBA 2K22 is besides available to buy from retailers in two formats:

    • NBA 2K22 75th Anniversary Edition for Xbox Series consoles

      • Contains a code for the Xbox One version

    • NBA 2K22 75th Anniversary Edition for Xbox One console

      • Contains a lawmaking for the Xbox Series version

  • If yous redeem a lawmaking and it matches the version of the game you lot purchased physically, that means that you may take the incorrect code. In this example, please contact our Xbox Support team (non 2K Support) and take your receipt and re-create of your code handy, as we won't be able to help you without them.

Spellforce III Reforced (Console)

THQ Nordic recently announced that the launch of this championship on Xbox has been moved out to March eighth, 2022. If you've already pre-ordered it digitally from the Microsoft Store then your gild will be automatically cancelled, and you'll demand to re-order from the store here : SpellForce Iii Reforced | Xbox. If you used Microsoft account credit to pay for all or role of your order then this will be refunded back into your business relationship.

For the latest updates, visit the official THQ Nordic press release site.

Psychonauts (Cloud + Panel + PC)

• Players are unable to select unlike languages on the Windows x version

  • Hither are the steps you'll need to accept to change the default game language to either English, French or German:

    • Create an empty text file called Psychonauts.ini. Brand sure that you salvage the file with an .ini extension, as some editors such as Notepad will try to save equally .txt by default. You don't want a file called Psychonauts.ini.txt.

    • Open the file and blazon language english language or language french or language german and save the file.

    • Open Windows Explorer and copy the file to C:\Plan Files\ModifiableWindowsApps\Psychonauts.

• Players are unable to change the Gamepad Rumble setting on the Windows 10 version

  • Here are the steps yous'll need to take to change the Rumble setting:

    • Open up Windows Explorer and navigate to the save data within C:\Users\{username}\AppData\Local\Psychonauts.

    • Open up the appropriate profile binder inside the save data location.

    • Open the .ini file with a text editor, such as Notepad.

    • Change EnableRumble=faux to EnableRumble=truthful (or vice-versa to disable).

EA Play

• 10-60 minutes trials for games are counting down time when users are non actively playing the games.

  • This can occur a few dissimilar means only most oft when the game is paused and left running. To prevent this from happening, please brand sure that you lot fully quit out of the game from the guide menu when you're finished with each session within your 10-hour trial. To do this:

    1. Press the Xbox push button on your controller and so highlight the game from your recently played list.

    2. Press the Menu button and highlight Quit.

    3. Press the A button.

• There'due south no EA Play app on Xbox Series X|Southward consoles.

  • The EA Play app is not necessary to enjoy the benefits of EA Play. If y'all're looking for ways to claim your 10-hour trials for popular games such every bit FIFA 21 or Madden NFL 21 on an Xbox Series Ten|S console, go to the Store and search for your game. Then select Free Trial with EA Play on the game clarification folio. To access the entire EA Play library, go to My games & apps > Total library > EA Play .

For additional help or info concerning in-app bug with EA Play, check this page.

All Other Games

For all other games, refer to our forum article here

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Source: https://answers.microsoft.com/en-us/xbox/forum/all/known-issues-for-game-launches-february-2022/b1ac114c-7799-4946-b8f8-1c50ad5926d5

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